Questions about Allopass purchases

Questions about playing videos

How does my Special Access work?

How does my VIP Access work?

SmartMovies benefits

Top of page

Questions about Allopass purchases

My country is not on your list, what should I do?

Allopass micro-payment is available for the following countries: France, Belgium, and Switzerland.
If your country is not on this list, you can use your bank card or a subscription to access our videos. This payment method is available for most countries in the world.

I don’t have a telephone or GSM. Is there some other way to buy your videos?

You can access your video content using bank card micro-payment. This method allows you to obtain a set number of video downloads. For example, if you opt to purchase 5 downloads, you will be entitled to 5 videos of your choice. VIP access paid by bank card is another solution allowing you to stream all the videos in all our archives, together with videos specially intended for members.

For further details, contact our technical support.

My Allopass code is not working, what should I do?

If your Allopass code is not working, check you have typed it in correctly.
Otherwise, feel free to contact our technical support, remembering to provide the faulty access code. We will answer as soon as possible.

How many times can I use my Allopass code?

An Allopass code is valid 3 times for any single video. This allows you to download the video file again, if it was incomplete during your first attempt. Codes must be used within a period of 7 days following your purchase. If you have “Special” access to our website, all the videos that you download are listed in your video library. You can also watch them whenever you see fit and as many times as you like.

I have never downloaded a video from your site, how does it work?

To watch a video, you need to buy a download using Allopass or a bank card.

Using Allopass:

simply call the number indicated for your country of residence to obtain an access code valid for one video.

Write it in the “Your Allopass code” field and then click “Confirm”.


Using a bank card:

You have the choice between buying a set number of downloads or unlimited VIP access. After your bank transaction is complete, your downloads will be added to your account automatically. You can then click on the green “Download” button to use one of your downloads and gain access to the video.

For further details, feel free to contact our technical support.

Top of page

Questions about playing videos

I can’t play the video, which is the right program to play it properly?

We cannot recommend use of the VLC player strongly enough. You can download it free of charge from the following address: http://www.videolan.org/vlc/download-windows.html

For the Mac OSX Version Click here.

The file is corrupt and is not working

Please contact our technical support who will be pleased to help you.

How can I set Windows Media Player as the default player?

You can easily do this yourself, by taking a look here:
http://www.microsoft.com/windows/windowsmedia/fr/mp10/faq.aspx#1_11

How can I download a video properly? Instructions

To download a video, you need to buy a download using Audiotel or a bank card.

Once on the download page, 4 formats are offered to you, simply left click on the “Download” icon of your choice, then click on “Save target as...”.


Please note that Firefox 3.0 and Internet Explorer 8 have download accelerators.

I can’t play streamed videos – how is it done?

To watch our online videos properly, it is very important to have the latest version of Adobe Flash Player.

Click on the following link to download it: http://get.adobe.com/fr/flashplayer/

If the problem persists, feel free to contact our technical support who will be pleased to help you.

Top of page

How does my Special Access work?

My Access has already been activated or the activation link has expired – what should I do?

If you receive this message when activating your registration, please contact our technical support who will be pleased to help you..

How to contact your credit provider about my transaction?
You can reach our credit provider about your transaction at any time here: Bank card payment support.
I have lost my password, what should I do?

Click here to trigger and retrieve a new password

Can I use my download accelerator to download a video?

Yes, you can use your download manager. However, please note that the new versions of web browsers such as Firefox and Internet Explorer already have this kind of utility.

How can I deregister?

It is as easy and quick as registering!
Once logged in under your special access, you can deregister through your “Profile” in the upper left corner of the page. The “Deregistration” section is found at the foot of the Profile page, just click on the “Deregister” icon and you will receive a confirmation email.

Can I still access the site once I have deregistered?

Absolutely, but you will lose all your special access rights and will become a simple visitor.

Top of page

How does my VIP Access work?

My access has already been activated or the activation link has expired – what should I do?

If you receive this message when activating your registration, please contact our technical support who will be pleased to help you..

I have not received my password for the members’ area.

Check the spam folder in your email account. The following steps will avoid emails sent being directed into your spam folder:
In your MSN or hotmail account, click on "options", then on "Spam Protection" then on “white list”. At this point, enter "services@droselia.com" in the text field and click “Add”.

To trigger and retrieve a new password, Click here.

If you are still having difficulties, please contact our technical support.

Can I use my download accelerator to download a video?

Yes, you can use your download manager. However, please note that the new versions of web browsers such as Firefox and Internet Explorer already have this kind of utility.

How can I unsubscribe?

It is as easy and quick as subscribing!
Once logged in under your VIP access, you can unsubscribe through your ?Profile? in the upper left corner of the page. The ?Unsubscribe? section is found at the foot of the Profile page, just click on the ?Unsubscribe? icon and you will receive a confirmation email.

If you subscribed via the Paysite platform, you can also unsubscribe via their bank card payment support section.

Can I still access the site once I have unsubscribed?

Absolutely, if you subscribed on 1 April and you unsubscribe on 10 April, you can still access your member’s area until 1 May. However, after that, you will lose all your VIP Access privileges and will automatically get Special Access only.

Top of page

SmartMovies benefits

What is a SmartMovies profile?

When you register or subscribe for Special or VIP Access respectively, you automatically get a Profile featuring your personal area. This holds your personal data, your Smartpoints history and the deregister/unsubscribe section.

What is the video library and how does it work?

The video library is a feature exclusive to SmartMovies, the purpose of which is to archive your favourite videos in one place. You consequently do not need to store your videos on your hard drive or on a CD. You can visit your video library at any time to watch videos downloaded previously. They are then watched in streaming mode, inside your web browser. This video library also offers you the option of sorting your videos by category, download date or order of preference, using folders created beforehand.

For any other questions, please contact our technical support.

What are SmartMovies downloads?

You now no longer need to make note of your access codes. When you pay using a bank card on the SmartMovies site, you will receive a download number matching your purchase. The downloads purchased are then added to your special area and are used up automatically when you choose a video to watch.

Before contacting us:

We are committed to providing you with quick and effective technical support. If you have a question or problem in using our site, contact us.

However, please check the Frequently Asked Questions beforehand to make sure that your question has not already been answered. This helps us to maintain a good service.

Thanks

New Support ticket


CAPTCHA Image